Frequently Asked Questions
Everything you need to know about The Tennessean in one place. If you can't find what you're looking for here, please don't hesitate to contact us at (865) 232-1800.
What time is check in?
Check in is at 3 p.m. local time.
What time is check out?
Check out is at 12 p.m. local time.
Late check out is offered based on availability on the day of your departure. An additional fee will be applied to departures after 2 p.m.
Does The Tennessean have a concierge?
Yes! Our concierge is available 24/7 and can assist you information, reservations and tickets to any of Knoxville's fantastic attractions.
What parking is available at The Tennessean?
The Tennessean offers valet parking for $20**, which can be charged to your room. There is also off-site parking available at public parking lots and garages in the area.
**Beginning January 1, 2019 the daily rate will updated to $25 per day
What is The Tennessean's pet policy?
While we love all of our animal firends, only dogs are permitted at the hotel. There is a 50 pound weight limit for dogs staying at The Tennessean and a flat $100 pet fee per stay. Guests are responsible for any damage, interruption of other guests or failure to clean up after dog.
There is a dog park park next to our parking garage and we'll proivde you with a dog bed.
What is The Tennessean's smoking policy?
The Tennessean is a smoke-free property. If a guest is found to be smoking in a room, a fee of at least $250 will be charged to the guest, plus any additional cleaning costs necessary.
Are rollaway beds available?
Yes! For $25 The Tennessean offers rollaway beds. Just contact the front desk to have one sent up.
We are also happy to provde cribs with no additional charge.
University of Tennessee Football Weekend
During weekends that the University of Tennessee Volunteer football team (Go Vols!) plays at home, the full deposit for the reservation is required 30 days prior to your stay and is non-refunable. Also, a minimum 2-night stay is required Friday-Saturday.
Does The Tennessean have a Tesla charging station?
Yes! Our Tesla High Power Wall Connectors add 58 miles of range per hour to Model S, charging the vehicle overnight and replicating the convenience Tesla owners are accustomed to at home.
Are there any bars or restaurants in the hotel?
Does the Tennessean have a pool?
Guests at The Tennessean are allowed access to the pool located on the 2nd floor of the Holiday Inn World's Fair Park located next door. Towels are available for use within the pool room. The floor-to-ceiling windows allow for an expansive view of Knoxville, making the trip to the pool both energizing and mesmerizing.
Does The Tennessean have a gym?
Yes! Our fitness center is located on the second floor and is equiped with state of the art equiptment. The fitness center open 24 hours a day.
What is there to do around The Tennessean?
What kind of transportation is available?
We offer a Black Car service in a three-mile radius of the hotel, with service to and from the airport coming soon.
There is also a Hertz Rental Car on property.